ek9997 Terms and Conditions — For All Members

These Terms and Conditions ("Terms") constitute a legal agreement between ek9997 ("we", "us", "the Platform") and any user of our website or mobile application ("you", "member"). By accessing or using the ek9997 platform, you fully agree to these Terms.

Ek9997 is an internationally licensed online gaming and Sports Betting platform. Our services are intended only for individuals who are 18 years of age or older and are legally permitted to participate in online gaming under their local laws.

• You must be 18 years of age or older.
• You must register with accurate and truthful information.
• Each individual may open one account only.
• Opening an account on behalf of or as a representative of another person is prohibited.
• Access is not permitted from countries where online gaming is prohibited by law.

In addition to these Terms, our Privacy Policy and Responsible Gaming Policy- also apply. Together, these documents form our complete agreement with you.

To register with ek9997, you must provide your correct name, email address, phone number, and date of birth. Opening an account using false or inaccurate information is strictly prohibited. During the verification process, we may request your identity document, proof of address, and payment method verification.

Each member may hold only one account. If multiple accounts are detected, all accounts will be permanently closed and balances may be forfeited.

• Provide accurate and truthful information at the time of registration.
• Keep your password strong and never share it with anyone.
• Update your account information promptly whenever it changes.
• If you notice any suspicious activity, please report it to support immediately.
• Creating multiple accounts is strictly prohibited.
• Opening an account using another person's information is prohibited.

Ek9997 supports bKash, Nagad, Rocket, and USDT payment methods. All deposit and withdrawal requests are processed through secure, encrypted channels. Transactions must only be made using the payment method registered to your account.

• Minimum deposit amount: BDT 500.
• Minimum withdrawal amount: BDT 500.
• Withdrawals are typically processed within 15–30 minutes.
• Only use payment accounts that belong to you.
• Depositing or withdrawing through a third party is prohibited.
• Use of the platform for money laundering or any illegal purpose is strictly prohibited.

Ek9997 reserves the right to verify any transaction. If a suspicious transaction is identified, we may temporarily suspend the account and request additional verification documents.

Ek9997 regularly offers a variety of bonuses and promotions — including a welcome bonus, daily reload, weekly cashback, and a referral program. Each bonus offer carries its own wagering requirements and validity period, as stated in the offer details.

• Please read the relevant terms and conditions before using any bonus.
• The welcome bonus can only be claimed once per member.
• Bonus funds cannot be withdrawn until the wagering requirement has been completed.
• Bonuses may apply to specific games only.
• Any attempt to abuse or exploit bonuses will result in account closure.
• Attempting to claim bonuses through multiple accounts is prohibited.

Ek9997 reserves the right to modify, suspend, or cancel any bonus offer at any time. In the event of any bonus-related dispute, ek9997's decision shall be considered final.

All games on the ek9997 platform are powered by RNG (Random Number Generator) technology, ensuring that every game outcome is completely fair and random. Our game providers hold internationally recognized certifications.

Live Casino games are played with real dealers and all games are conducted via real-time video streaming. If a game is interrupted due to a technical issue, the bet for that round will be refunded.

• All game outcomes are completely fair and verifiable.
• RTP (Return to Player) information is available for every game.
• If a bet is cancelled due to a technical error, a refund will be issued.
• Hacking or making unauthorized modifications to the software or system is strictly prohibited.
• Using automated bots or scripts to play games is prohibited.

Ek9997 believes gaming should be a source of entertainment, not addiction. We help our members build healthy gaming habits. A range of responsible gaming tools is available on our platform.

• Set daily, weekly, or monthly deposit limits.
• Use the temporary break or self-exclusion feature.
• If you experience any issues, please contact our support team.
• Responsible Gaming Page- for more details.
• Gaming is strictly prohibited for anyone under the age of 18.

Ek9997 takes the privacy of your personal information very seriously. We collect, store, and process your data solely for the purpose of providing our services. Your information is never sold or shared with third parties — except where required by law.

Our platform uses SSL encryption to keep all your data and transactions secure. To learn more, visit our Privacy Policy Read.

The following activities are strictly prohibited on the ek9997 platform. Violations will result in permanent account closure and, where applicable, legal action.

• Fraud, deception, or money laundering.
• Attempting to hack or gain unauthorized access to the system.
• Use of bots or automated software.
• Accessing another member's account or stealing their information.
• Attempting to abuse or exploit the bonus system.
• Operating multiple accounts.
• Collusion or any form of unfair coordination with other players.
• Submitting false or altered documents.

Ek9997 reserves the right to temporarily suspend or permanently close any account at any time, for any reason — particularly in cases of Terms and Conditions violations. Upon account closure, any valid balance (excluding bonuses) will be returned, provided no terms have been violated.

You may request to close your account at any time. It is strongly recommended that you withdraw any remaining balance before doing so.

• Please withdraw your balance before closing your account.
• Contact the support team to request self-exclusion.
• Violation of the terms and conditions will result in forfeiture of the bonus balance.

Ek9997 reserves the right to modify, amend, or update these Terms and Conditions at any time. Changes take effect upon publication on the website. Continued use of the platform after updated terms become effective constitutes your acceptance of those changes.

For any questions regarding the terms and conditions, please contact our 24/7 support team. Our email: [email protected]